Privacy Policy

Privacy Policy
Policy on handling and protecting customer's Personal Information
(Personal Information Protection Policy)

1. Introduction
This customer personal information handling and protection policy (“Personal Information Protection Policy”) explains how Centric Group Joint Stock Company (“Company” or “We”) collects, processes, uses, protects and shares personal information when you (“Customer” or “You”) use the website with the domain name www.centricwear.vn (“Website”), to shop or share your personal information with Us. We respect your privacy and appreciate your trust that We will respect your privacy carefully and properly.

By accessing the Website or registering as a member, You agree to the terms of this Privacy Policy. Please read this Privacy Policy carefully. As our business continues to evolve, our Privacy Policy, Website and Terms of Use may be updated. Unless otherwise stated, our current Privacy Policy applies to all information we have about you and your account, including but not limited to your personal information, and/or any information or data from you that we may obtain through the Website. Your access to our Website and any dispute over privacy is subject to this Privacy Policy and the Website's Terms of Use.

2. Purpose of collecting personal information
We use customer information for the specific purposes for which it is collected. We may use your personal information for, including but not limited to, the following purposes:
2.1. To create and manage Your online account.
2.2. To make your purchase, exchange or return, online or at one of Our retail stores.
2.3. To facilitate Your participation in competitions or promotions.
2.4. To process deliveries to You, and to collect returns in the event of an exchange or return.
2.5. To process payments from and refunds to You.
2.6. To provide You with information about products or services You request from Us or, subject to Your prior consent, information which We feel may be of interest to You, by email or text message.
2.7. To operate, Reviews and improve Our business (including developing new products and services; analyzing and enhancing Our products, services and Website).
2.8. To understand Our customers, perform data analysis, and other processing (including market and consumer research, trend analysis, and anonymization).
2.9. To respond to Your comments or questions, or to process Your application (if applicable).
2.10. To transfer, share comments about goods on the Website to our affiliates for consideration of display on their websites, not including transferring, sharing your identifying information.
2.11. As otherwise required or permitted by law.

3. Scope of use of personal information
Personal information collected with Your express consent will only be used for the activities set out in this Personal Information Policy, except in cases where (i) a separate agreement between Us and You regarding the use of personal information for purposes and scopes other than those expressly set out herein, or (ii) We provide products or services as requested by You, or (iii) We perform our obligations under applicable laws and regulations.

4. Personal information received
Below are the types of information We receive:
4.1. Automatic information
For each visitor to our Website, our servers automatically recognize information related to the visitor's domain name (or the visitor's access provider) rather than the email address. We may also automatically collect other personal information such as the type of browser you are using, the website address from which you navigated to our site, the operating system you are using, the domain name of your Internet service provider, the pages you visit on our Website, and the length of your visit.

4.2. Information You Provide to Us
We also receive and aggregate information voluntarily provided by customers, for example when You communicate electronically with Us.

4.3. Cookies
We may use cookies and web beacons (also known as web bugs, pixel tags or clear GIFs) to manage our Website and email functions. A cookie is a small file that is stored on your computer when you visit a website. Its purpose is to manage your website experience and allow you to customize the web pages displayed to you when you return to that site. Web beacons are small pieces of computer code that allow website owners to track the actions of users on our Website and email recipients. Cookies and web beacons help us understand how consumers use our Website and emails so that we can design better services in the future. We may use cookies and web beacons to measure the effectiveness of our online advertising initiatives and to determine the correlation between our customers and the online websites they visit. Third-party advertising companies may also use cookies and web beacons to collect information about your visits to our Website and other websites (such as the websites you visit and whether you click on advertisements) in order to deliver more relevant advertising to you, on and off our Website.

4.4. Sign up to receive e-newsletters from Us
Subscription to Our e-Newsletter may be activated voluntarily through the Website with Your consent and acceptance. Upon receipt of Your consent, We will update You on Our new collections, products and services by periodically sending You e-Newsletters and/or other forms of communication via email, text messages or phone calls. You may unsubscribe from Our e-Newsletter through the e-Newsletter section of this Website or by the subscription method provided in Our e-Newsletter.

5. People or organizations that may have access to personal information
We receive Customer Information as an important part of our Company's business and We do not trade, sell, rent, share or disclose such information to any third parties except as provided in this Personal Information Policy.

We share information on a limited basis with affiliates that provide services on our behalf. We also share information on a limited basis with service providers that we use from time to time to provide services on our behalf, such as sending postal mail and email, removing duplicate information from customer lists, analyzing data, providing marketing, advertising, promotional assistance, delivering or returning merchandise, collecting or refunding payments, and providing customer service. Your information may be maintained and processed by our parent company, affiliates, and service providers in Vietnam or other jurisdictions. In these jurisdictions, your information may be accessible to courts, law enforcement, and national security authorities as required by local law. For details on how Our service providers handle Your information, please contact Us using the contact details and methods set out in section 10 below. We may release personal information when We believe it is appropriate to enforce or apply this Personal Information Policy, the Terms and Conditions of Our Website and/or other agreements; protect the rights, property or safety of the Website, Our users or others; or as otherwise required or permitted by applicable law. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. However, this does not include selling, sharing or disclosing Customer personal information for commercial purposes in violation of the commitments set out in this Personal Information Policy. In the event that the Company, or substantially all of Our assets, are acquired or proposed to be acquired by one or more third parties as a result of a merger, sale, consolidation or liquidation, Customer information may be disclosed.

6. Methods and tools for customers to access, adjust, update, and delete personal information
You have the right to request that We update, correct or delete your personal information that We hold, subject to certain exceptions as provided by law, by sending an email or written request to Us using the contact details in section 10 below. We may request certain personal information to verify the identity of the person making the request.

7. Links to Third Party Websites
Certain activities through the Website, such as special promotions, may be linked to activities from other unrelated third-party companies, giving You the option to share Your personal information with the third party. We will not share Your personal information with such third-party companies; only You can make that choice. Links provided on the Website to third-party websites are provided for Your convenience and We do not control such websites or their privacy practices, which may differ from Ours. We do not endorse or make any representations about any third-party websites accessible through the Website. We encourage You to review the Personal Information Policies of these third-party websites before submitting Your personal information. The personal data You choose to provide to unrelated third parties is governed by their Privacy Policy, not this Privacy Policy. We are not responsible for the privacy practices of these third party websites. Some third party companies may choose to share their personal data with Us; such sharing is governed by that third party company's Privacy Policy.

8. Personal information security
We are committed to providing our customers with a safe and secure environment. We have implemented reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our possession and control.

9. Retention period of Your personal information
Your personal information held by Centric, its affiliates and service providers will be retained for as long as necessary to fulfill the purposes set out in this Personal Information Policy and applicable legal requirements.

10. Your Rights and Obligations Under Our Personal Information Policy
Unless otherwise provided by law, You have the following respective rights and obligations:
10.1 be informed about our personal information processing activities.
10.2 have access to view, edit or request correction of your personal information.
10.3 withdraw your consent in accordance with the procedures set out in this Personal Information Policy and the Terms of Use.
10.4 request deletion of your personal information.
10.5 request restriction of processing of your personal information.
10.6 request UNIQLO to provide your personal information.
10.7 object to UNIQLO processing your personal information to prevent or limit the disclosure of your personal information or use it for advertising or marketing purposes unless otherwise provided in this Personal Information Policy and the Terms of Use.
10.8 complaints, denunciations or lawsuits according to the provisions of law.
10.9 claim compensation for damages according to the law when there is a violation of the regulations on protecting personal information, unless otherwise provided in this Personal Information Policy and the Terms of Use.
10.10 self-defense, or request competent agencies and organizations to implement methods to protect civil rights according to the provisions of law.
10.11 provide complete and accurate personal information when agreeing to allow the processing of personal information when accepting this Personal Information Policy.
10.12 comply with the provisions of law on personal information protection and participate in preventing and combating violations of regulations on personal information protection.

11. Address of the information collection and management unit
If you have any questions or complaints regarding our Personal Information Policy, suggestions for updating or correcting personal data, please contact our Customer Center by phone, email or by post at the following address:

Centric Group Joint Stock Company
Address: 2nd Floor, 15-17 Ngoc Khanh, Giang Vo Ward, Ba Dinh District, Hanoi City.

Phone number: 0816602888

Email: hello@centricwear.vn